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Privacy Policy

Last updated: 2025-11-07

[OpenRopic] ("we," "us," or "our"), a company registered in Singapore, operates the SaaS platform at aidocvivid.com (the "Service"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service.

1. Information We Collect

1.1 Personal Data

When you register, subscribe, or contact us, we collect:

  • Name, email address, billing information, and payment details.
  • Company name and business contact details (if applicable).

1.2 Usage Data

We automatically collect:

  • IP address, browser type, device information, and operating system.
  • Pages visited, time spent, features used, and referral sources.

1.3 User Content

Any documents, files, or data you upload, process, or generate using the Service.

1.4 Cookies and Tracking

We use cookies, pixels, and similar technologies to:

  • Authenticate users and maintain sessions.
  • Analyze usage and improve the Service.
  • Deliver personalized features.

You can manage cookie preferences via your browser settings.

2. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain the Service.
  • Process payments and manage subscriptions.
  • Communicate with you about updates, support, and billing.
  • Improve functionality, security, and user experience.
  • Detect and prevent fraud, abuse, or violations of our Terms.
  • Comply with legal obligations.

3. Disclosure of Your Information

We do not sell your personal data. We may share it with:

3.1 Service Providers

  • Payment processors (e.g., Stripe).
  • Cloud hosting and infrastructure providers.
  • Analytics and monitoring tools.

All under strict confidentiality and data processing agreements.

3.2 Legal Requirements

When required by law, regulation, or court order in Singapore or other jurisdictions with lawful authority.

3.3 Business Transfers

In the event of merger, acquisition, or asset sale, your data may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures, including:

  • Encryption of data in transit (TLS) and at rest (AES-256).
  • Access controls and regular security audits.
  • Secure development practices.

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal data only as long as necessary:

  • For active accounts: during your subscription and for 12 months after termination (for billing and support).
  • For legal compliance: up to 7 years as required under Singapore tax and corporate law.
  • Anonymized usage data may be retained indefinitely for analytics.

6. Your Rights (Singapore PDPA Compliance)

Under the Personal Data Protection Act 2012 (PDPA), you have the right to:

  • Access your personal data we hold.
  • Request correction of inaccurate data.
  • Withdraw consent for non-essential processing (may affect Service use).
  • Request deletion (subject to legal retention obligations).

To exercise these rights, contact us at [Insert Email Address]. We respond within 30 days.

7. International Data Transfers

Your data may be processed in Singapore, the United States, or other countries where our service providers operate. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place for cross-border transfers.

8. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for their privacy practices. Review their policies separately.

9. Children's Privacy

The Service is not intended for individuals under 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with the updated date. Continued use of the Service after changes constitutes acceptance.